Last Updated on January 1, 2023
At Aqualanès, we offer worldwide shipping for all our health, wellness, and beauty products. Here are some details about our shipping policy:
Shipping Costs and Times:
We offer various shipping options based on the destination country, weight, and size of the package. Shipping costs will be calculated during checkout, and you can choose the option that best suits you. Delivery times vary depending on the destination country, but we aim to deliver your order as quickly as possible.
Order Processing:
All orders are processed after payment or confirmation is completed. Orders placed on weekends or holidays will be scheduled for shipping on the next business day. Once your order is shipped, you will receive an email notification with your tracking number and detailed shipping information. To receive tracking updates, please visit the website https://www.ship24.com/.
Customs and Import Duties:
If you are ordering from outside the United States, your order may be subject to customs and import duties. Aqualanès does not take responsibility for these fees as they are solely the buyer's responsibility. We recommend checking with your local customs office to inquire about any fees that may apply to your order.
Lost or Damaged Packages:
Aqualanès is not liable for products that are damaged or lost during shipping. If your order is damaged, please contact the shipping carrier to file a damage claim. Keep all packaging materials and damaged goods until the damage claim is resolved.
Order Tracking:
You can track your order at https://www.ship24.com/. Orders are shipped on regular business days, except on holidays. Orders placed on the weekend will be shipped on the following Monday.
Address Changes:
If you have made an error in your delivery address, you can request a change within 2 hours on the same day you placed your order. Please contact us at support.en@aqualanes.com to request a change.
Incorrect Addresses and Contact Numbers:
Aqualanès is not responsible for delayed, lost, or undelivered packages due to incorrect delivery addresses and contact numbers. If a package is returned or abandoned due to an incorrect address and contact numbers, the customer is responsible for the full shipping costs to have it reshipped to the correct address.
Delivery Times:
Delivery times may be longer in rural areas and during holidays or disruptive events. In rare cases, delays beyond our control may occur, especially during pandemic-related lockdowns and restrictions. Delayed deliveries do not qualify for claims of compensation or refunds. If you have concerns, please contact us via email at support.en@aqualanes.com.
Pickup and Reshipment:
The package shipped by Aqualanès can be tracked using the provided tracking number. After delivery to the address provided by the customer, the customer will receive a pickup notification from the selected delivery service. It is the customer's responsibility to promptly pick up the package within the specified timeframe. Aqualanès is not responsible for losses, delays, or non-delivery of the package due to the customer's failure to pick it up.
If the customer fails to pick up the package, the delivery service may decide to return or abandon it. In such cases, the customer will be responsible for all associated fees, including storage fees and additional shipping costs, and must settle these directly. Aqualanès is not liable for fees related to the return or abandonment of the package.
Communication and Notifications:
To ensure a smooth shipping process, we kindly request you to actively monitor the email address provided during the order process. We may send you urgent notifications or reminders via email regarding any issues related to the shipping of your order or reminders for timely pickup.
Inspection and Claims:
It is of utmost importance to carefully inspect all items received to ensure they match your original order. Please do not open any items that are incorrect. We regret to inform you that we do not accept returns or issue refunds for opened or tampered items.
Important Note: Review and Acceptance of Aqualanès Policies
Before making a purchase, we strongly recommend reading and familiarizing yourself with all policies listed on the official Aqualanès website (en.aqualanès.com). By completing your payment, you indicate full acceptance and agreement to Charciél.com policies. Please note that these terms specifically govern the shipment of packages by Aqualanès, and it is mandatory for all customers to adhere to these conditions. It is crucial to comply with these policies to ensure a smooth and satisfactory ordering and shipping process.
Note: Aqualanès reserves the right to change or update this policy at any time without prior notice. If you have any questions about our shipping policy, please contact our customer service team.